Joatan Fontoura

ServiceNow Training Consultant

Aoop Cloud Solutions

joatan.fontoura@aoop.com.br

• ■ Computer Technician (Technical Course, Escola de Aplicação Feevale) – since 2009
• ■ Information Systems (Bachelor's degree, Universidade Feevale) – since 2019
• ■ Business Management (MBA, Universidade Feevale) – since 2025
•  ServiceNow University Public Profile
• ■ CSA ■ CAD ■ CIS-CSM ■ CIS-ITSM ■ CIS-RC ■ CIS-DF ■ CIP SNAF